You can also use this free calculator to help work out your countries local import charges. http://www.dutycalculator.com
Be aware that all imported items regardless of where you purchase them including from ebay or other online stores may incur import duties and local taxes depending on your geographical location and local import laws.Delivery Policy
Gaga Culture Pty Ltd will not be held responsible for delays in delivery due to customs or other unforeseen delays in shipping. Shipping for most items is via China EMS post and items shipped via EMS can be tracked the following ways:
We will do everything in our power to help you replace any items damaged in transit however any associated replacement costs will be your own responsibility should you choose to not purchase shipping insurance.
Insurance is calculated on the value of the items purchased and it enables us to replace items that are damaged by the postal system for you, at no additional cost to you. It is the responsibility of you as the customer to pay the full shipping cost of any items purchased and then returned to Fairing Solutions for replacement or refund under our return policy. Items my only be returned at the discretion of Gaga Culture Pty LTD.Insurance Options
We purposely leave the cost of insurance as an option so that you can choose to pay the extra for insurance against transit damage or save yourself the cost of insurance by taking the risk by not purchasing it.
We do however wish to make you aware that during the transportation and shipping of products such as fairing's kits products do on occasion become damaged. The damage is caused if the boxed products are roughly handled during transit. While the majority of products arrive in pristine condition, the reality is that sometimes products will become damaged due to rough and careless handling while in transit.
Below are some image of the types of shipping damage that can happen during transit from our factory to your door. These are some of the types of damage that our shipping insurance covers you for. Shipping damage examples shown below.
If you choose not to purchase shipping insurance any damaged that's incurred during transit will become your own responsibility. We will do everything in our power to help you replace any items damaged in transit however any associated replacement costs will be your own responsibility,
Insurance is calculated on the value of the items purchased and it enables us to replace items that are damaged by the postal system for you, at no additional cost to you.Damaged Parts & Returns
Purchased items that have been manufactured below the normal acceptable standard for aftermarket replacement parts will either be replaced, or the item refunded.
To enable us to quickly process any damage to your order we require clear pictures that show a full overview of the item or items damaged and also close-up images of any damage for each and every item damaged. Examples shown below.
Transit Damage & Manufacturing Issues
Its important this is done within a few days of the item or items being signed for, Factory staff will then check the pictures and where necessary send out replacement parts.If you did not take our optional transit insurance during the checkout process and instead opted out we will deal with this on a case by case basis and its at the discretion of the factory as to if they will replace the panels or damaged parts.
Below are three examples of kits we have produced for our customers that highlight slight differences in color between the existing tanks and new aftermarket Ducati, Kawasaki and Honda fairing kits. If you cant live with this difference your option would be to either paint the tank to match or buy a genuine OEM fairing kit.
Standard Estimated Delivery Times
Special Order Estimated Delivery Times
Custom parts and special orders can take up to 20 working days for production and an additional 5 working days from the end of production for delivery. Some special orders can take longer. In this case Gaga Culture Pty Ltd will notify the customer of any production delays.
Free Screen & Tank Pad
We attempt to supply a free screen and tank pad when possible with all of our ABS plastic fairing kits that we sell. This is a courtesy item that we provide free of charge however in some rare case we may not be able to provide you with your preferred choice of screen color or with a free screen depending on availability and the make and model of the fairing kit ordered. We are not obligated to provide a free screen but in 99% of all cases we will be able to do so.